Frequently Asked Questions
Everything you need to know about shopping with Zero Degree.
How do I determine my correct size?
We provide a detailed size guide on every product page. Since our fits range from slim to oversized, we recommend measuring a similar garment you own and comparing it to our specifications.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may incur a small processing fee.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
Are your materials sustainably sourced?
At Zero Degree, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I care for my Zero Degree garments?
To maintain the longevity of your clothes, we recommend washing in cold water with similar colors and hanging to dry. Specific care instructions are located on the inner label of each piece.